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I find the self-serve UI and overall experience with GCP to be superior, so to me it’s a bit like the premium you pay for a Mac over a PC. Granted I never neede

I find the self-serve UI and overall experience with GCP to be superior, so to me it’s a bit like the premium you pay for a Mac over a PC. Granted I never needed or wanted to speak to a human, but their infamy in that respect deserves a special nod of acknowledgment.

zmmmmm 3y ago
That's sort of the flip side of the coin. Google firmly believes that technology can solve everything and humans shouldn't need to be involved out of principle. So they build a great UI, great tools for devs and engineers to use, and then provide absolutely zero humans to support that. I have a hilarious situation at the moment where they decided to shut down my Workspace account because they retracted the grandfathered-in free tier. This has 15+years of history of a small business I ran in it. I tried to move it to a paid account, but because the account was created in a different country to my current billing country, the form doesn't work (can't enter address for credit card). And there's just literally NO way to do it. No avenue to any way to contact a human to quite literally give them money. So in the end I gave up : downloaded the emails and resigned myself to losing all the other history associated with the account. But what's really hilarious is they can't seem to shut it down either, perhaps for the same reason. Every time they set a new billing deadline it warns me with another spate of emails and then the date goes by and its still there. I suspect their software doesn't know how to shut down a hybrid multi-country account either, and there are no humans so they are stuck.
- whoknowswhat11 3y ago
  I had this exact type issue for a charity account. A bit higher impact given team size but NO WAY to talk to a human!! Or if we did they couldn’t do anything. I imagine this has since changed, but it does leave a sour taste
- justinclift 3y ago
  Sounds like you have the rarest of rare problems, being an immortal Google account that just won't die. ;)

zmmmmm 3y ago

That's sort of the flip side of the coin. Google firmly believes that technology can solve everything and humans shouldn't need to be involved out of principle. So they build a great UI, great tools for devs and engineers to use, and then provide absolutely zero humans to support that. I have a hilarious situation at the moment where they decided to shut down my Workspace account because they retracted the grandfathered-in free tier. This has 15+years of history of a small business I ran in it. I tried to move it to a paid account, but because the account was created in a different country to my current billing country, the form doesn't work (can't enter address for credit card). And there's just literally NO way to do it. No avenue to any way to contact a human to quite literally give them money. So in the end I gave up : downloaded the emails and resigned myself to losing all the other history associated with the account. But what's really hilarious is they can't seem to shut it down either, perhaps for the same reason. Every time they set a new billing deadline it warns me with another spate of emails and then the date goes by and its still there. I suspect their software doesn't know how to shut down a hybrid multi-country account either, and there are no humans so they are stuck.

whoknowswhat11 3y ago
I had this exact type issue for a charity account. A bit higher impact given team size but NO WAY to talk to a human!! Or if we did they couldn’t do anything. I imagine this has since changed, but it does leave a sour taste
justinclift 3y ago
Sounds like you have the rarest of rare problems, being an immortal Google account that just won't die. ;)