When I worked at Amazon they had an onboarding system so complex it had its own web application and was filled with trivial tasks. Lots of video courses. Specif

When I worked at Amazon they had an onboarding system so complex it had its own web application and was filled with trivial tasks. Lots of video courses. Specifically I attended about 8 DEI based trainings in total, some were instructor lead and some were videos with quizzes. The instructor lead ones were extremely hard to schedule because every new corporate employee had to take them and Amazon’s churn rate is bananas. But that’s just a gripe, the real issue that people ran into consistently was setting up their laptops. We also had an “onboarding buddy” system so I was responsible for helping several new team members follow IT’s instructions. It’s worth mentioning that myself and almost all the people I worked with are software engineers and had experience with the OS they were using, we were all quite “computer savvy” and still ran into issues. Sometimes we were able to resolve on our own with trial and error but it always overran the allotted time and sometimes took a whole day. It did not go smoothly for me, or any person I helped. Usually because something small had changed slightly either in the OS or in the software Amazon runs and IT was still shipping out laptops with old images on them or they had not updated their instructions. It was frustrating, but I don’t think the IT people were incompetent. Quite the opposite. Just a lot of moving parts to juggle.