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My story about Chipotle and the delivery services: They had a separate production line for the delivery services, and the retail/in-house customers had another,
by AtlasBarfed 3y ago
My story about Chipotle and the delivery services: They had a separate production line for the delivery services, and the retail/in-house customers had another, which had less people. And of course, the retail people got less chicken (kinda big in my mind, a chipotle burrito is crap without a heaping spoonful) than the separate production.
And I'm standing there wondering why you're treating these delivery apps where you get maybe 2/3s of the revenue as THE PEOPLE WHO WENT TO YOUR STORE, and probably are ordering fountain drinks as well which are basically pure profit, even remotely as close as the delivery apps.
As a manager, I would instruct workers to be generous for the in-store crowd, or ensure "good" burrito makers are on the in-store line. But... it's fast food, and I should find local burritos besides the rapidly declining Chipotle anyway, which was never that good anyway.
- code_duck 3y agoWhat would be the rationale for giving smaller portions to in-house orders?
- AtlasBarfed 3y agoI don't think they are doing intentionally, they just were being lackadaisical. Chipotle is always make or break based on the meat portion. If it's too small, the rice and other filling dominates and it's not that good
- sharemywin 3y agoto me they can't even get the spices mixed right in the chicken so I don't see why they would be able to use a spoon either.