Sadly, my Diamond Sonicare toothbrush failed after just over 2 years. I spent several weeks back and forth with Philips. Initially they offered me 10% off buyin

Sadly, my Diamond Sonicare toothbrush failed after just over 2 years. I spent several weeks back and forth with Philips. Initially they offered me 10% off buying a new one, which I was not happy with having spent so much on a top of the line model. I asked about the possibility of repair, they forwarded me the details of several local certified Philips repairers who, when I rang, all said they only really repair TVs or large consumer electronics devices and have no idea where to even start with repairing an electric toothbrush. I contacted Philips again and explained that nobody is able to repair it, they again offered me 10% off a new one (which I'd have to buy through the official web store, which is already more expensive than a retail store) which I declined, they sent me details of a repair shop in a completely different state. I rang that repair shop and explained in detail the entire story, they were empathetic but also said they have no idea how they'd repair a toothbrush or even why Philips would suggest I send it there. I'd say you got lucky with your Sonicare, and based on the runaround they gave me, poor customer service and poor serviceability, I would not recommend anyone buy an expensive Sonicare unless they're made of money and don't care about the possibility of having to replace it within a few years.