> You had to go 5-6 layers up the reporting chain to find anyone with any sort of holistic sense of what needed to be done, and they were not exactly empowered

> You had to go 5-6 layers up the reporting chain to find anyone with any sort of holistic sense of what needed to be done, and they were not exactly empowered to share that vision lest it conflict with someone elses. OTOH, from personal experience working on-site hasn't really ever helped particularly well in that scenario (which I'mm all too familiar with.)