I'm not harping on the developer. I'm using this opportunity to explain how communication with corporations can be confusing. The developer clearly knows they

I'm not harping on the developer. I'm using this opportunity to explain how communication with corporations can be confusing. The developer clearly knows they made mistakes and is doing the best they can. They did a great job of tracking the conversations and keeping the receipts, which is important in these situations, but isn't enough to save the app.