This works the other way though, Google adds a new button to Gmail and the IT illiterate exec gets in touch to ask what it is or clicks it not knowing it does s

This works the other way though, Google adds a new button to Gmail and the IT illiterate exec gets in touch to ask what it is or clicks it not knowing it does something they don't want to do, and suddenly the IT team find out from users that their policies and documentation are out of date. It may not be the option we like as tech-aware users, and I've found it annoying in the past at a previous role where I was always asking our Workspace admin to enable features. But, I don't think it's the wrong choice.