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> Yup. A lot of the consumer protection regulations are being totally ignored with impunity. It’s nice to see one retailer held to account. But I don’t think it
by rstuart4133 3y ago
> Yup. A lot of the consumer protection regulations are being totally ignored with impunity. It’s nice to see one retailer held to account. But I don’t think it foretells a larger trend.
I'm Australian. I saw the headline, and my first thought was "I wonder if this is some US retailer playing fast a loose with the truth in Australia". And yup, it was.
Australia is not the USA. You don't ignore consumer laws in Australia with impunity like you can in the USA.
The best example I've seen was HP not honouring their warranties on laptops. The ACCC (Australian Competition and Consumer Commission - a government agency) forced hp.com to put a 1/2 page banner at the top of every web page saying they didn't honour warranties, and spelling out the details of what they did. It was in your face, it was ugly, and it was startling sight for any hp.com visitor.
I've only saw this happen twice. The other time was a local retailer called kogan.com. That's probably because that demonstration of what the government will do to companies that don't comply with the law (I'm sure it hurt more than any fine) there is now near 100% compliance with what the companies doing business in Australia say they will do on their web site, and what they actually do.
Another classic example is Australian ISP's are forced to advertise what your minimum download speed at peak hour will be. And it's enforced. Can you believe that? There is a place in the world where download speeds are what they say on the box, and "unlimited downloads" really means "download as much as you like".
Australia is a living demonstration that you don't have to live in a post-truth society. It is possible to pass laws to say you have to spell out in straightforward, non-misleading terms on the box what is in the box. And it's possible to enforce them in imaginative ways that remarkably effective, yet don't involve fines so you don't get companies evaluating the tradeoff of paying the fine versus lying and keeping the loot. And yes, the end result makes life simpler fairer for everyone - including the retailers.