I work for an IT provider - I don't think I've spoken to a single web developer who actually understands DNS and doesn't need their hand holding to get us the c

I work for an IT provider - I don't think I've spoken to a single web developer who actually understands DNS and doesn't need their hand holding to get us the correct records to update. Most of them just ask us/the client to change the NS to wordpress.com or w/e, breaking their e-mail and a load of other stuff