How did they defame Lyft? Everything they wrote appears to be accurate. A company can't sue you if you tell the public about their fuck-up. And why does it mat

How did they defame Lyft? Everything they wrote appears to be accurate. A company can't sue you if you tell the public about their fuck-up. And why does it matter that it's $5? If you call a taxi, and the taxi driver doesn't pick you up unless you give him your personal details (which he doesn't need for the service), shouldn't the taxi company give you all your money back?