Honestly, google's UI for many things is just awful. I recently had to help an aunt who was trying to import contacts from her old gmail account into her new gm

Honestly, google's UI for many things is just awful. I recently had to help an aunt who was trying to import contacts from her old gmail account into her new gmail account. It's a simple enough task if you're on our side of the digital divide, but it's impossible for anyone who isn't "good with computers." Of course the documentation for doing this was woefully out of date and unhelpful, so I couldn't just point her to that. Even the simple step of signing out of your gmail account is totally hidden and only available when you just try clicking on things (wich "we" do, but "they" don't). To get to your contacts you click on the red word "Gmail" (obvious, huh?), and then you have to click on "more", and then "export" (export what?). Absolutely none of this would be obvious to a non-savvy user. At the least they could provide up-to-date documentation or a more useful "help" feature. Gmail is great for me as a savvy user who employs all of the keyboard shortcuts, ala vim. But I can't blame the older generation for just giving up whenever they need to do anything slightly out of the ordinary, because we're just not designing/developing products that are usable to them.