> Want access to prod? Sure give me a ticket. I don’t trust any place that doesn’t want things written down. And this is a great example of the difference betw

> Want access to prod? Sure give me a ticket. I don’t trust any place that doesn’t want things written down. And this is a great example of the difference between an operational role that runs on tickets and management responsibilities. Management is all about trade-offs and compromises. By their very nature trade-offs can almost always be presented as a bad thing.