A few examples are: The people are stubborn and many have had experiences with subpar enterprise software. If they are billing clients, any additional step in

A few examples are: The people are stubborn and many have had experiences with subpar enterprise software. If they are billing clients, any additional step in software is akin to a national tragedy to them. They will complain something is "broken" if it doesn't fit their mental model of what a software should be before trying anything new.