This is what I do. Uber drivers, call center agents, any place that has obvious metric driven job performance evaluations gets a 5/5 from me unless the interac

This is what I do. Uber drivers, call center agents, any place that has obvious metric driven job performance evaluations gets a 5/5 from me unless the interaction was truly terrible. On top of that most front-line workers have little control over circumstances that affect me. If my internet is down because of maintenance, it's hardly the fault of some dude half way across the world. Yeah, it sucks, thanks for giving me an ETA of restored service. 5/5.