The best way to counter this is by asking a few questions, and seeing how they rate things across the board. If you see a perfect 5 stars for Location, Conveni

The best way to counter this is by asking a few questions, and seeing how they rate things across the board. If you see a perfect 5 stars for Location, Convenience, Value, Cleanliness, and Customer Service, you’ll know that the experience was pretty average and the person is just being nice. 1 star for everything, somebody is just cranky. You should still find out why, but that doesn’t mean that your customer service rep should have their job on the line. 3-4 stars for everything, but customer service gets 1 star or 5 stars? You know you either got a problem, or a rockstar, on your hands.