5 ms·
As someone who used to work in a technical support call center, I understand just how much control these metrics can have over someone. Anything less than a 10.
by galleywest200 3y ago
As someone who used to work in a technical support call center, I understand just how much control these metrics can have over someone. Anything less than a 10.0/10.0 CSAT was considered not good enough at times.
So today if I call and I get an agent at a call center that is even moderately competent I give them a full score to help them out.
- bentcorner 3y agoThis is what I do. Uber drivers, call center agents, any place that has obvious metric driven job performance evaluations gets a 5/5 from me unless the interaction was truly terrible. On top of that most front-line workers have little control over circumstances that affect me. If my internet is down because of maintenance, it's hardly the fault of some dude half way across the world. Yeah, it sucks, thanks for giving me an ETA of restored service. 5/5.