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When I moved to America years ago I kept getting followup phone calls/emails "we see you gave 3stars and wanted to check in with you". It's 3 stars. Above aver

When I moved to America years ago I kept getting followup phone calls/emails "we see you gave 3stars and wanted to check in with you". It's 3 stars. Above average. Why are you following up?! 4 would be exceptional. 5 is reserved for absolute perfection. Why are you bothering me with this phone call. I then learnt Uber drivers don't get rides unless they are above a 4.7. sigh cultural differences and all. May as well move everything to a thumbs up or down if your going to use the rating that way.

brucethemoose2 3y ago
Bingo. Companies actually reach out about 3 and 4 star reviews, almost like its an insult... I think users have been trained to feel "guilty" about sub 5 star reviews.
- arethuza 3y ago
  Not these ones: https://uk.trustpilot.com/review/www.myringgo.com https://uk.trustpilot.com/review/www.myringgo.com
- JohnFen 3y ago
  When companies have reached out to me like this and asked me to change my rating, I have always accommodated them by dropping a star off what I initially gave. Reach out to me to ask how my experience was? Sure, no problem -- as long as you leave me alone if I don't reply. Reach out to me to complain about my rating? That's just harassment.
crazygringo 3y ago
Phone calls and e-mails are horrible, but where did you get the idea that 3 stars is above average? On a scale of 1 to 5 stars, 3 is in the middle. In a normal distribution, that is average. 4 stars would be above average, 2 stars is below average. Although many people would even view that as overly negative. These days, most people interpret 5 stars as basically "met all expectations, zero complaints". Then 4 stars means there was something wrong but still ultimately did the job fine, 3 stars means serious problems but still had some usefulness, 2 stars is nearly useless, and 1 star means totally useless. Edit: And I don't understand what "absolute perfection" means. If a delivery driver shows up in the expected time window and rings my bell and hands me my package, that's 5 stars. I'd give probably 90% of deliveries 5 stars, for example -- there's literally nothing for the driver to improve upon. Do you consider that "absolute perfection"? (If they don't ring and they leave it on the stoop when I'm home, that's not 5 stars.)
- AnotherGoodName 3y ago
  Well at or above average for 3 stars. The view that it's overly negative is a curious cultural norm.
  - deleted 3y ago
    [deleted]
- shakow 3y ago
  > where did you get the idea that 3 stars is above average? Because people do not think of stars as intervals, but as their upper bound reached. In this case, the average would be 2.5 – whereas yes, if you consider stars an interval, then yes, the 2-3 interval is average, but virtually no-one thinks this way.
  - crazygringo 3y ago
    When you're giving stars there's no such thing as intervals or bounds. You have 5 discrete options from 1 to 5. Perhaps the confusion here is on whether it's possible to give 0 stars. If you're rating from 0 to 5 then you could consider the midpoint to be 2.5 rather than 3. But generally things like Uber and Amazon have a minimum of 1 star, so the average is not 2.5, but 3.
    - shakow 3y ago
      Yes, but stars are not punctual on your screen. What people see are the stars filled up to the third star, whereas the average score would look like the third star being only half-filled.
      - crazygringo 3y ago
        No it doesn't. The lowest score looks like one star filled, the highest is 5 stars filled, and the midpoint is 3 stars filled. If the third star is only half-filled then that would be produced by a mix of half 2's and half 3's. Not all 3's. All 3's results in three stars filled.
happytoexplain 3y ago
>5 is reserved for absolute perfection. To me, 5 out of 5 has always meant "in the top 5th". It makes sense to me that each number covers the same amount of ground on the scale. I get the psychology behind reserving the highest number for only the best of the best, but I can't think like that. Regardless, I agree that it's ridiculous that we have a system where anything less than 5 out of 5 is somehow an indication of a problem so serious that the recipient feels justified in contacting me about it. That's an insane system.

brucethemoose2 3y ago

Bingo. Companies actually reach out about 3 and 4 star reviews, almost like its an insult... I think users have been trained to feel "guilty" about sub 5 star reviews.

arethuza 3y ago
Not these ones: https://uk.trustpilot.com/review/www.myringgo.com https://uk.trustpilot.com/review/www.myringgo.com
JohnFen 3y ago
When companies have reached out to me like this and asked me to change my rating, I have always accommodated them by dropping a star off what I initially gave. Reach out to me to ask how my experience was? Sure, no problem -- as long as you leave me alone if I don't reply. Reach out to me to complain about my rating? That's just harassment.

crazygringo 3y ago

Phone calls and e-mails are horrible, but where did you get the idea that 3 stars is above average? On a scale of 1 to 5 stars, 3 is in the middle. In a normal distribution, that is average. 4 stars would be above average, 2 stars is below average. Although many people would even view that as overly negative. These days, most people interpret 5 stars as basically "met all expectations, zero complaints". Then 4 stars means there was something wrong but still ultimately did the job fine, 3 stars means serious problems but still had some usefulness, 2 stars is nearly useless, and 1 star means totally useless. Edit: And I don't understand what "absolute perfection" means. If a delivery driver shows up in the expected time window and rings my bell and hands me my package, that's 5 stars. I'd give probably 90% of deliveries 5 stars, for example -- there's literally nothing for the driver to improve upon. Do you consider that "absolute perfection"? (If they don't ring and they leave it on the stoop when I'm home, that's not 5 stars.)

AnotherGoodName 3y ago
Well at or above average for 3 stars. The view that it's overly negative is a curious cultural norm.
- deleted 3y ago
  [deleted]
shakow 3y ago
> where did you get the idea that 3 stars is above average? Because people do not think of stars as intervals, but as their upper bound reached. In this case, the average would be 2.5 – whereas yes, if you consider stars an interval, then yes, the 2-3 interval is average, but virtually no-one thinks this way.
- crazygringo 3y ago
  When you're giving stars there's no such thing as intervals or bounds. You have 5 discrete options from 1 to 5. Perhaps the confusion here is on whether it's possible to give 0 stars. If you're rating from 0 to 5 then you could consider the midpoint to be 2.5 rather than 3. But generally things like Uber and Amazon have a minimum of 1 star, so the average is not 2.5, but 3.
  - shakow 3y ago
    Yes, but stars are not punctual on your screen. What people see are the stars filled up to the third star, whereas the average score would look like the third star being only half-filled.
    - crazygringo 3y ago
      No it doesn't. The lowest score looks like one star filled, the highest is 5 stars filled, and the midpoint is 3 stars filled. If the third star is only half-filled then that would be produced by a mix of half 2's and half 3's. Not all 3's. All 3's results in three stars filled.

happytoexplain 3y ago

>5 is reserved for absolute perfection. To me, 5 out of 5 has always meant "in the top 5th". It makes sense to me that each number covers the same amount of ground on the scale. I get the psychology behind reserving the highest number for only the best of the best, but I can't think like that. Regardless, I agree that it's ridiculous that we have a system where anything less than 5 out of 5 is somehow an indication of a problem so serious that the recipient feels justified in contacting me about it. That's an insane system.