I contend that things I've never done in GCP are much easier than things I've never done in AWS. Anyway, I don't have any experience with support because I've n

I contend that things I've never done in GCP are much easier than things I've never done in AWS. Anyway, I don't have any experience with support because I've never used it (not a dig at you). It sounds like you might be using the free community support that comes with any amount of GCP usage, is that right? Just like AWS, you get community support for free and they offer paid support tiers for a monthly fee with minimum response time for each severity level. If you are paying, the highest response time appears to be one business day. If you are paying for support and didn't get it, that does sound like a serious problem.