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There are certainly unfamiliar people judging me and my coworkers when there’s an outage involving customers of various levels, yes. And in a previous company s
by devonkim 3y ago
There are certainly unfamiliar people judging me and my coworkers when there’s an outage involving customers of various levels, yes. And in a previous company sadly yes we have had people let go for poorly handling incidents that resulted in lost business. It’s a lot of SRE in the ugly side
- d0mine 3y agoObviously, there can be many people who are affected by a technical incident. It may be wise to delegate handling upset customers and fixing a hard technical problem to different people. Blaming people is a sure sign of broken processes.