I'm not 100% sure a call-center environment is the best use-case example for this application. I can see it being valuable in extremely small development teams

I'm not 100% sure a call-center environment is the best use-case example for this application. I can see it being valuable in extremely small development teams, but the amount of tech that goes into a call center (especially one that makes use of call monitoring/recording systems for QA and KPI refinement/enhancement), having worked in one almost entirely negates the need to store capture files in the cloud. Caveat: of course, my comment itself is negated in the case of a call-center that's has a poorly designed storage network.