I notice your lowest plan is 2500 daily notifications. So you’re stating you have 25k users that use less than 2500 daily notifications? I’d suggest your free

I notice your lowest plan is 2500 daily notifications. So you’re stating you have 25k users that use less than 2500 daily notifications? I’d suggest your free tier is too generous if you’re struggling to convert free to paid. I feel like the value of open source saas is that you’re not locked into the vendors roadmap or pricing in the same way as a closed source saas. If you need feature xx in the future, and they don’t provide it. You add that feature, and move to self hosting (or maybe they’d even accept the PR and it could become part of the hosted service, tho less likely). And if your business / service thrives, and you scale to the highest tiers of the pricing, you have the option to move to a self hosted version. Obviously self hosting has additional dev ops costs, but once you’re at a certain scale, and you have those dev ops resources anyway, it could make sense to take more control over the services you rely on. Those options give me the confidence to deeply integrate and plan for the long term. But it’s not about free, it’s about that flexibility in the future. An overly generous free tier seems more in line with a closed source saas lock-in strategy.