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No we don’t need a relationship. It is transactional, and the fact that they think they need a relationship wastes time and aggravates me. Yes it’s better for
by kentm 3y ago
No we don’t need a relationship. It is transactional, and the fact that they think they need a relationship wastes time and aggravates me.
Yes it’s better for them if they “build a relationship” because it better enables them to upsell, but it’s not at all necessary or advantageous for the person buying the product.
I don’t need them to “tailor their experience” to me. I need them to be transparent about their functionality and the technical details so I can scope value and integration efforts. The sales people never want this because it easily exposes that they’re trying to sell me a lemon.
If you are a salesperson and trying to build a relationship with me then you need to stop. You are being a sociopathic douchebag, flat out. You are not actually interested in me or my problems beyond making the sale so stop pretending.