They might be a Google employee, and I have no issues with Romanians, but if they cared about the support experience they should have placed me with a rep that

They might be a Google employee, and I have no issues with Romanians, but if they cared about the support experience they should have placed me with a rep that has much better timezone overlap. From their subprocessors list it looks like it was most likely "WEBHELP ROMANIA SRL"