Depends how you quantify productivity, but in general Interactive Voice Response systems tend to impact brand goodwill with customers. While this does mean peo

Depends how you quantify productivity, but in general Interactive Voice Response systems tend to impact brand goodwill with customers. While this does mean people tending to give up and leave support-queues is profitable, in the end it has degenerative impact on the corporate sales. A monopolistic firm might be able to irritate customers this way, but it will not change cultural attitudes. Have a great day friend, and remember misery is only a commodity in doomed institutions. =)