> The AIs behavior was trained on the company's most productive employees I think this line explains the study results quite well. In a closed domain like cust

> The AIs behavior was trained on the company's most productive employees I think this line explains the study results quite well. In a closed domain like customer support for a specific product you are bound to uncover patterns that inexperienced employees can copy. It is also kind of limited by itself as as you progress you will inevitably stop relying on it. I think this sort of tool can have a great impact for onboarding in these domains but other than that, this and personal experience seem to show that open ended knowledge work seems to only benefit marginally in the moment.