I still don't have good intuitions about overall economical impacts, but that part struck me as well because I've been wondering whether it'll be more "the best

I still don't have good intuitions about overall economical impacts, but that part struck me as well because I've been wondering whether it'll be more "the best can use these tools better" or "the best will lose their competitive advantage". What is important to consider though is that in this case here, the AI tool in question merely provided pre-written responses for agents to accept/reject/adapt, and how the effects are distributed may well shift as tools become more sophisticated and will just automatically handle most low-stakes/simple cases.