4 ms·
You committed the cardinal sin that an X% increase is offset by a (100-X)% decrease. The number is a reduction of 12.3% or 614 agents. Your point is unchanged b
by hervature 3y ago
You committed the cardinal sin that an X% increase is offset by a (100-X)% decrease. The number is a reduction of 12.3% or 614 agents. Your point is unchanged but I just want to call out a 50% productivity boost won't be a loss of half the agents. "Only" a reduction of 33%.