3 ms·

You almost made me laugh with that one. Companies do not optimize for customer happiness, they optimize for shareholder satisfaction.

• lumb63 3y ago
  Not to mention, that “14% higher productivity” headline translated to an under 2% increase in resolved issues.
• deleted 3y ago
  [deleted]
• swexbe 3y ago
  There might be a positive correlation between these things depending on the business model :)