4 ms·

Or they can keep the same level of employment and make their customers 14% happier

• Fauntleroy 3y ago
  You almost made me laugh with that one. Companies do not optimize for customer happiness, they optimize for shareholder satisfaction.
  • lumb63 3y ago
    Not to mention, that “14% higher productivity” headline translated to an under 2% increase in resolved issues.
  • deleted 3y ago
    [deleted]
  • swexbe 3y ago
    There might be a positive correlation between these things depending on the business model :)
• Imnimo 3y ago
  Unfortunately, they detected no difference in customer satisfaction: >In Panel E, we see no discernible differences in surveyed customer satisfaction among pre- and post-AI groups