This article doesn't make much sense to me. How are people who respond to your anecdote about being robbed with powerless indifference "ignoring" the problem? A

This article doesn't make much sense to me. How are people who respond to your anecdote about being robbed with powerless indifference "ignoring" the problem? Are they supposed to suit up and go out on a caper to find your stolen item? They literally acknowledge that it happened to you and it's chalked up to ignorance, how?