As a software engineer with an eating disorder who believes in the right to organized labor; this is awful. The software engineers that built the chatbot should

As a software engineer with an eating disorder who believes in the right to organized labor; this is awful. The software engineers that built the chatbot should have had QA testing specifically around eating disorder sentiments. The chatbot should never be treated as a replacement for humans with empathy but is a valuable tool for folks who might not be ready to engage with someone. As someone who has been helped by some resources NEDA shared, I really hope they commit to doing better and just frickin pay their hotline workers.