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> I'm sure it was super painful for the people who had to actually set up the current flows, but I guess that once you customise JIRA to your needs, it can work
by vxNsr 3y ago
> I'm sure it was super painful for the people who had to actually set up the current flows, but I guess that once you customise JIRA to your needs, it can work really well. The issue probably is that many companies don't want to bother setting up good, streamlined processes, or just don't know how.
It’s actually not as bad as you’d think to set up. The reason Jira is so universally hated is because everyone uses it and very few people spend any time thinking about how it should work. In most companies it gets adopted by shadow IT, and is supported by whatever team member was most excited about it. But their competency isn’t Jira configuration, it’s widget support, so they spend the bare minimum amount of time setting it up using online tutorials and various blog/SO posts. They don’t follow any recommended best practices because they don’t know they exist. Eventually that person leaves/gets promoted or the system just becomes so widely adopted IT is forced to take over support. By this point though, the damage is done, the system is a mess of half baked badly implemented ideas. And there’s no budget/time to start from scratch. So it just limps along, being hated but no alternative being offered… until some VP discovers ServiceNow…
- _ea1k 3y agoI don't know, I've seen that extreme, but I've also seen the other extreme. People with vast knowledge of JIRA, obviously far more than anyone else in the org, developing vast dashboards and labeling systems. Every ticket has to be properly groomed and properly built (even if not useful). That isn't always better.
- vxNsr 3y agoKnowledge doesn’t equal expertise. JIRA has a very simple initial onboarding story, especially in comparison to servicenow or SAP. But it’s got a lot of hidden complexity that can make it super powerful. That power can become its downfall if implemented badly. Vast dashboards and labeling systems is improper implementation.
- _ea1k 3y agoTrue, and worse, this kind of approach sounds like expertise. I've found some people are amazingly good at selling continuously expanding complexity of management overhead.
- ian-g 3y agoAnd then you have some poor suckers doing their damnedest to balance all the demands of all the middle managers who all want servicenow customizations on priority. Truly just a horrifying situation to be subjected to.
- vxNsr 3y agoI fight a lot about unnecessary customization, but the one place that I’ll never back down on is touching the priority/urgency matrix.
- xiaodai 3y agoDo u happen to work where I work? Lol
- ian-g 3y agoI hope not. I'm trying to get out of that shit, and you don't want half of my workload if you're one of the leftovers