Telecom workers with privileged access are instructed not to report crimes they overhear. The training materials are approved by the federal government. It’s

Telecom workers with privileged access are instructed not to report crimes they overhear. The training materials are approved by the federal government. It’s technically a crime for them to repeat what they hear, including to law enforcement. Some narrow exceptions apply, such as when the telecom company is committing a crime. But technicians who have to listen in on calls (I don’t know if this is a thing anymore), are instructed to never report crimes they overhear.