> Etsy has probably also not refunded the buyers, so they have kept the money of both parties, which looks like a good deal to me, at least from their perspecti

> Etsy has probably also not refunded the buyers, so they have kept the money of both parties, which looks like a good deal to me, at least from their perspective. You’re assuming malice when almost certainly it’s a mistake + shitty customer service. Have you tried avenues outside of the ticketing system like calling customer service, emails, etc?