This - I find 2/3rds of my issues are platform vs driver. And there is no way to penalize the platform vs the driver + the driver then deals with the aftermath

This - I find 2/3rds of my issues are platform vs driver. And there is no way to penalize the platform vs the driver + the driver then deals with the aftermath of a pissed off customer even if they were great. It would be as easy as having two star ratings, “how was your driver?”, and “how was your whole experience?”.