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Tell HN: Heroku crashes for new deploys
Update: The fault seems to be limited to new deploys, and according to ntomas the problem lies with Heroku Router
We just did a routine deploy on Heroku, and _every single request_ began failing. Checking logs it says "code=H10 desc="App crashed"" without anything else.
Looking around elsewhere, I see other apps are failing with the exact same error (eg. https://isdown.app/integrations/heroku?c=1685469931)
Seems there was scheduled maintenance on some logging system, and there's some homepage / sign-up page service being done too (https://status.heroku.com/).
- danielskogly 3y agoSites I've found being down with the exact same error. No clue what's going on here: 1. Ours - https://instorier.com 2. IsDown - https://isdown.app 3. LexGo - https://www.lexgo.be 4. Zen Factuur - https://zenfactuur.be/ 5. Dandelion events - http://dandelion.events/ Multiple other people on Twitter saying the same: https://twitter.com/search?q=heroku&src=typed_query&f=live https://twitter.com/search?q=heroku&src=typed_query&f=live
- ploomans 3y agoI deployed updates to two apps in the last hour and they are now offline.. apps that didn't receive a deploy are working correctly. Console also works fine for all apps
- danielskogly 3y agoExactly the same here - the ones not deployed recently works fine!
- ntomas 3y agoChecking the logs for the web process, and they are working correctly. The worker process also working fine. The problem is with the Heroku router...
- jorge-d 3y agoYeah I also managed to run the web process without any issue: ``` heroku run bash -a myapp $ bundle exec puma -C config/puma.rb [All fine] ``` It's definitely coming from their router. Opened a ticket 1h ago without reply so far, and it makes you wonder why they even bother to have a status page.
- jorge-d 3y agoSame here, both Staging and Production are completely down. Yet their statuspage shows no error at all.
- evertonquadros 3y agoSame here, my app is down with the same error.
- ploomans 3y agoAnd now https://isdown.app/integrations/heroku?c=1685469931 https://isdown.app/integrations/heroku?c=1685469931 is also down because they use Heroku and they did a deploy without realising they would go offline as a result :-)
- ntomas 3y agoYep... founder of IsDown here! Really happy with this! At least we are still monitoring everything, and it will continue to send notifications... I will receive a notification from IsDown when Heroku status page is updated :)
- djm_ 3y agoSame over here, we're down due to a deploy. Heroku Status green as grass. Edit: Good Twitter thread with some support replies [1] https://twitter.com/nunotomas/status/1663642609527431168 https://twitter.com/nunotomas/status/1663642609527431168
- mlauter 3y agoReceived a support ticket response saying they are looking into it and that they'd be updating the status page soon. (I want to be understanding, but 2+ hours is a long time to not update the status page)
- danielskogly 3y agoFinally there's something on the status page! https://status.heroku.com/incidents/2554 https://status.heroku.com/incidents/2554
- hiddevb 3y agoOur app crashed by simply changing an environment variable. Was searching for over 45 minutes without finding anything.
- ntomas 3y agoI got an update on the support ticket. To try to deploy a new release and check if it works again. It worked for me.
- junkiesan 3y agoIt also worked for me. Thanks for your message.