3 ms·

Lyft support is inconsistent. Sometimes, you'll report a minor issue and get an over-the-top "OMG - WE'RE SO SORRY! HERE'S FREE MONEY AND YOU'LL NEVER BE PAIR

Lyft support is inconsistent. Sometimes, you'll report a minor issue and get an over-the-top "OMG - WE'RE SO SORRY! HERE'S FREE MONEY AND YOU'LL NEVER BE PAIRED WITH THIS DRIVER AGAIN!" Other times, you'll report an actual problem, like being charged more than advertised, and they'll do nothing to remediate. After being charged more than expected on a couple recent rides, I basically stopped using Lyft.

throwway120385 3y ago
If it's anything like AirBnB, it probably depends on whether you're getting the chipper day-shift call center or the cheap outsourced offshore call center as far as what kind of support you get. My wife and I landed in a cockroach-infested but very beautiful condo through AirBnB once and the night shift guy basically accused me of being used to living with cockroaches as a business traveler and that one or two should be expected. I had to offer to send him video of me spraying the walls of the kitchen with roach spray with tens of wriggling bodies of various instar stage falling onto the counter before he would even commit to looking in to it. I called the same support number the morning after and the support people were all very accommodating. Called them one more time that afternoon to confirm that our payments were refunded and got the same treatment as the previous night. This experience is one of the reasons I never use AirBnB for anything anymore. Their support was awful at the exact moment I needed them to offer me any option other than sleeping in our rental car on the beach.
- bsimpson 3y ago
  I have an Airbnb support horror story too. I reported the space being poorly cleaned first thing in the morning (I had arrived at 1 AM). They asked if I preferred a phone call or chat. I didn't want to spend a morning on the phone with them, so I chose chat. Every 20 minutes for the next few days, I got "Hi, I'm NAME_HERE, and I'm taking over your case!" The names changed, but they never actually _did_ anything beyond "taking over" the case. I felt like I was in a Seinfeld episode. One of them then decided the best resolution was to tell the host I'd complained about the cleanliness (without including me at all). I started getting nasty messages from the host, who thought I'd happily stayed there for 4 days and then spontaneously opened a complaint. So now on top of sleeping in a gross Airbnb, I was getting constant notifications on my phone of the host calling me all sorts of nasty names. I opened a _new_ ticket and chose phone support to finally get a hold of somebody. Her accent told me she was in an offshore call center, but she was helpful in getting it resolved. I think they had me book a hotel for the remainder of the days and reimbursed me, or something to that effect. After I checked out, the host filed a frivolous damages claim against me. I clicked the "not my problem" button and thankfully never heard about it again. I will never, ever use Airbnb chat support again. Was perhaps the worst customer service experience I've ever had.

throwway120385 3y ago

If it's anything like AirBnB, it probably depends on whether you're getting the chipper day-shift call center or the cheap outsourced offshore call center as far as what kind of support you get. My wife and I landed in a cockroach-infested but very beautiful condo through AirBnB once and the night shift guy basically accused me of being used to living with cockroaches as a business traveler and that one or two should be expected. I had to offer to send him video of me spraying the walls of the kitchen with roach spray with tens of wriggling bodies of various instar stage falling onto the counter before he would even commit to looking in to it. I called the same support number the morning after and the support people were all very accommodating. Called them one more time that afternoon to confirm that our payments were refunded and got the same treatment as the previous night. This experience is one of the reasons I never use AirBnB for anything anymore. Their support was awful at the exact moment I needed them to offer me any option other than sleeping in our rental car on the beach.

bsimpson 3y ago
I have an Airbnb support horror story too. I reported the space being poorly cleaned first thing in the morning (I had arrived at 1 AM). They asked if I preferred a phone call or chat. I didn't want to spend a morning on the phone with them, so I chose chat. Every 20 minutes for the next few days, I got "Hi, I'm NAME_HERE, and I'm taking over your case!" The names changed, but they never actually _did_ anything beyond "taking over" the case. I felt like I was in a Seinfeld episode. One of them then decided the best resolution was to tell the host I'd complained about the cleanliness (without including me at all). I started getting nasty messages from the host, who thought I'd happily stayed there for 4 days and then spontaneously opened a complaint. So now on top of sleeping in a gross Airbnb, I was getting constant notifications on my phone of the host calling me all sorts of nasty names. I opened a _new_ ticket and chose phone support to finally get a hold of somebody. Her accent told me she was in an offshore call center, but she was helpful in getting it resolved. I think they had me book a hotel for the remainder of the days and reimbursed me, or something to that effect. After I checked out, the host filed a frivolous damages claim against me. I clicked the "not my problem" button and thankfully never heard about it again. I will never, ever use Airbnb chat support again. Was perhaps the worst customer service experience I've ever had.