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I think for users who comparison shop between Uber and Lyft, the pickup ETA is part of each app’s bid. Putting a lower price costs them money, while putting a l
by fshbbdssbbgdd 3y ago
I think for users who comparison shop between Uber and Lyft, the pickup ETA is part of each app’s bid. Putting a lower price costs them money, while putting a lower ETA is free.
- londons_explore 3y agoThis... As soon as you click "reserve", you're locked in...
- balderdash 3y ago100% massively detracts from my willingness to pay for their services …
- fshbbdssbbgdd 3y agoThis is a case where a positive AB test result could push you in the wrong direction. It might take a long-term holdout group to find the negative effect, and those can be hard to manage.
- panarky 3y agoWhich is why Lyft does that annoying 59-second countdown until you can see your driver's details and actual wait time, so you have a sunk cost to discourage you from switching to Uber when the actual wait time is longer than promised.