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Seems like a brilliant way to choose your customers, actually. A great way to avoid Pareto rule type problems that suck away too much time. I could easily imagi
by jrm4 3y ago
Seems like a brilliant way to choose your customers, actually. A great way to avoid Pareto rule type problems that suck away too much time. I could easily imagine that e.g. 200 "smart customers who need very little help" could be more profitable than 1000 who do, after a time v. money calculation.
- balaselvam 3y agoMakes me think who's the customer here. Is this the engg team that's going to host it or the finance team who's the primary user of the product. If the final user is finance, should the support be targeted towards them?