I really appreciate the author shining a lens on domains other than aviation, health care, etc. There's plenty of potential for software to do harm in everyday

I really appreciate the author shining a lens on domains other than aviation, health care, etc. There's plenty of potential for software to do harm in everyday domains. The rage I feel when software that I use breaks, I take that rage and channel it into customer empathy. If my stuff causes someone to get annoyed, or lose a lot of time, or both, that really sucks and it needs to be fixed. I wish we could do more of that in this industry. I got bit by that iPhone alarm bug a couple times. Couldn't believe something like that would slip into production and stay there for as long as it did.