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What would support be instead, a phone hotline?
by moneywoes 3y ago
What would support be instead, a phone hotline?
- stbl219z8y 3y agoI think if you’re targeting developers, then Discord is fine. If you’re targeting businesses, then you’d want a contact-us form at the bare minimum.
- ShadowBanThis01 3y agoI'm a developer, and I find Discord to be a disorganized mess. I prefer a traditional support forum to Discord, and that's a pretty weak option.
- toastal 3y agoAnd if you want to preach the virtues of FOSS of your product, you’d offer FOSS real-time communications as at least an option. Slap in IRC, an XMPP MUC, Matrix Space. You could bridge to (not from) Discord as a second-class option if it was deemed valuable, but shouldn’t be the primary host.
- akvadrako 3y agoA phone is worse, but almost anything else is better: email, forms, old-school forums, discourse, github issues or discussions, etc...
- RobotToaster 3y agoAnything that isn't a walled garden. A forum, hell even a subreddit would be better, at least it wouldn't require an account to view and is indexable.