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I support QuickBooks for smaller companies by calling tech support for them, YMMV.
by millzlane 3y ago
I support QuickBooks for smaller companies by calling tech support for them, YMMV.
- brianjking 3y agoWait, you simply are a middleman? What percentage of the support can you provide without having to call Intuit yourself? Is this lucrative?
- bombcar 3y agoIt can be a decent side business for an IT support contractor. Quickly you learn the biggest issues, and only really need to spend time on special scenarios.
- olyjohn 3y agoThis is like 90% of Enterprise IT work. Install some box, follow their directions, make sure the port is open on your firewall... call the vendor when it breaks. IT is so often just being the middle man.
- BrandoElFollito 3y agoYet this is the middle man that brings in the business aspects, the context etc. Installing a product in a bank and at a soft ware vendor's can be dramatically different.
- drumhead 3y agoThat's pretty standard for a lot of companies. IT log the calls with the supplier.
- robertlagrant 3y agoI think just having someone who acts as a gatherer of info, so Intuit aren't being sent junk tickets, means service is resumed much quicker. And that's worth paying for.