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The last time I looked for quickbooks documentation, I just found some YouTube videos. Support has been useless too. As much as I don’t use discord at all, ha
by hedora 3y ago
The last time I looked for quickbooks documentation, I just found some YouTube videos.
Support has been useless too.
As much as I don’t use discord at all, having a 50% chance of getting someone that understands internet banking to help troubleshoot internet banking would be compelling.
- millzlane 3y agoI support QuickBooks for smaller companies by calling tech support for them, YMMV.
- brianjking 3y agoWait, you simply are a middleman? What percentage of the support can you provide without having to call Intuit yourself? Is this lucrative?
- bombcar 3y agoIt can be a decent side business for an IT support contractor. Quickly you learn the biggest issues, and only really need to spend time on special scenarios.
- olyjohn 3y agoThis is like 90% of Enterprise IT work. Install some box, follow their directions, make sure the port is open on your firewall... call the vendor when it breaks. IT is so often just being the middle man.
- BrandoElFollito 3y agoYet this is the middle man that brings in the business aspects, the context etc. Installing a product in a bank and at a soft ware vendor's can be dramatically different.
- drumhead 3y agoThat's pretty standard for a lot of companies. IT log the calls with the supplier.
- robertlagrant 3y agoI think just having someone who acts as a gatherer of info, so Intuit aren't being sent junk tickets, means service is resumed much quicker. And that's worth paying for.
- balaselvam 3y agoIf the company is serious enough about competing with Quickbooks and solving a real customer problem, Discord is not going to cut it.
- guax 3y agoI'm curious. Is this a criticism of their support. Real time chat in general or just specifically discord?
- callmeal 3y agoReal time chat in general and discord in particular. Discord cannot be self-hosted, so any support message history will be completely reliant on the goodwill of discord. Another problem with using a chat channel for support (slack has the same problem) is searching for things you know are there but are impossible to find again.
- icemelt8 3y agoso you want them to roll-out a discord like platform themselves?
- rco8786 3y agoAnd an ISP to host it on. As we know, if you don't self-host your ISP then you're beholden to the goodwill of a large corporation who could shut you down at any time.
- icemelt8 3y agowhat about the deep sea cables that run the internet, those can still be blocked by governments right?
- callmeal 3y agoNo, I want knowledge-base style documentation and faqs. Something slightly better than this single question: https://docs.bigcapital.ly/docs/faq https://docs.bigcapital.ly/docs/faq