I agree with you that the trajectory of removing human-to-human contact, even as a fallback, is causing harm. And I agree with your interpretation of your point

I agree with you that the trajectory of removing human-to-human contact, even as a fallback, is causing harm. And I agree with your interpretation of your point (3): having an option to speak to a human would have gone a long way here. I'm not sure that I agree with your point (1): a modern smartphone is a device designed for that purpose, among other things, and it is virtuous to use a multi-purpose device for this instead of building, transporting, and disposing of a dozen bespoke devices for each such purpose. But reducing the complex interpersonal relationship between the author and her mom to just "overcome the conflict" is a really low-bar take. It feels callous to suggest that it would be so easy, or to assume that she's not trying to do this, or even that this is the right path forward for her. Technology should serve us and adapt to the diversity of our needs, as we change as people and those needs change with us.