Here's why a hosting company doesn't make backups by default: it costs money. You can either be a premium hosting party where the service is all inclusive, or y

Here's why a hosting company doesn't make backups by default: it costs money. You can either be a premium hosting party where the service is all inclusive, or you can offer your services a la carte, where customers can choose what they want and pay for. Both are valid business models, either way, TANSTAFL. It's up to the customer to choose. Why would a business give shit away for free after the client made their choice not to buy it? And as far as I can tell they didn't "physically delete files", they just pulled the plug on a VPS as per the clients requests. You think being able to terminate an EC2 instance is amateurish from Amazon?