4 ms·

It's not just UX it's everything customer facing. Only organisations with a specific cultural focus on user centrism will have great products. Apple at least

by jasmer 3y ago

It's not just UX it's everything customer facing. Only organisations with a specific cultural focus on user centrism will have great products. Apple at least has some of this, but not always. Have faith: there is a payoff in the long run for many product focused companies. Not all though.

wellanyway 3y ago
[flagged]
msla 3y ago
Apple makes products the Apple Way. Some people think the Apple Way defines good UX, so they think Apple products have good UX. Anyone who prefers a non-Apple UX is setting themselves up for a very condescending rant.
- jasmer 3y ago
  The 'Apple Way' is more user centric than 'the short term profit way'. One of Jobs primary philosophies is around 'creating great products' aka 'craftsmanship' which is de facto user centric orientation. If companies made products the Apple Way, they'd probably have better products. The Apple Way is of course going to be a culty foundation for keeping behaviours oriented around a common sentiment, it helps the Apple org focus. It probably will feel a bit odd and constraining in some ways, but that has more advantages than downsides.
  - msla 3y ago
    Let's look at the Magic Mouse: https://en.wikipedia.org/wiki/Magic_Mouse https://en.wikipedia.org/wiki/Magic_Mouse > The charging port of the second-generation Magic Mouse is located on its underside, preventing the mouse from being used while charging. I've never seen another wireless mouse with that problem. Never. Only Apple, it seems, could dream up that specific misdesign. There's no benefit to anyone in that, only detriment, and I am at a loss every time I think about it. Onwards: > The Magic Mouse uses its acrylic multi-touch surface for 360-degree scrolling, replacing the rubber scroll ball on the Mighty Mouse. The mouse does not support left and right-clicking simultaneously, and also removes the ability to middle click without third-party software workarounds. I will be honest: I straight-up don't like the idea of a mouse having a touch pad on its top. I think a touch pad is a poor imitation of a mouse, such that if you have a mouse, using a touch pad (literally) on top of it is using a better interface to replicate a worse one. However, my personal likes and dislikes pale in comparison to the simple fact the touch pad was also a usability regression for clicking. I absolutely cannot see this as user-focused. Did it have good build quality? Maybe, but it hardly matters if something is a good implementation of a bad design.
    - jasmer 3y ago
      Cherry picking. Apple is almost biggest company in the world and they command very high margins for a reason that is 'more than marketing'. Ironically, you're pocking at the 'mouse' when their trackpad is the reason that keeps me on mac notebooks. Their 'hit rate' is much higher than most.

by jasmer 3y ago

wellanyway 3y ago

[flagged]

msla 3y ago

Apple makes products the Apple Way. Some people think the Apple Way defines good UX, so they think Apple products have good UX. Anyone who prefers a non-Apple UX is setting themselves up for a very condescending rant.

jasmer 3y ago
The 'Apple Way' is more user centric than 'the short term profit way'. One of Jobs primary philosophies is around 'creating great products' aka 'craftsmanship' which is de facto user centric orientation. If companies made products the Apple Way, they'd probably have better products. The Apple Way is of course going to be a culty foundation for keeping behaviours oriented around a common sentiment, it helps the Apple org focus. It probably will feel a bit odd and constraining in some ways, but that has more advantages than downsides.
- msla 3y ago
  Let's look at the Magic Mouse: https://en.wikipedia.org/wiki/Magic_Mouse https://en.wikipedia.org/wiki/Magic_Mouse > The charging port of the second-generation Magic Mouse is located on its underside, preventing the mouse from being used while charging. I've never seen another wireless mouse with that problem. Never. Only Apple, it seems, could dream up that specific misdesign. There's no benefit to anyone in that, only detriment, and I am at a loss every time I think about it. Onwards: > The Magic Mouse uses its acrylic multi-touch surface for 360-degree scrolling, replacing the rubber scroll ball on the Mighty Mouse. The mouse does not support left and right-clicking simultaneously, and also removes the ability to middle click without third-party software workarounds. I will be honest: I straight-up don't like the idea of a mouse having a touch pad on its top. I think a touch pad is a poor imitation of a mouse, such that if you have a mouse, using a touch pad (literally) on top of it is using a better interface to replicate a worse one. However, my personal likes and dislikes pale in comparison to the simple fact the touch pad was also a usability regression for clicking. I absolutely cannot see this as user-focused. Did it have good build quality? Maybe, but it hardly matters if something is a good implementation of a bad design.
  - jasmer 3y ago
    Cherry picking. Apple is almost biggest company in the world and they command very high margins for a reason that is 'more than marketing'. Ironically, you're pocking at the 'mouse' when their trackpad is the reason that keeps me on mac notebooks. Their 'hit rate' is much higher than most.