It's not surprising that this has now made it international. If you read into the history, the guy clearly did not follow basic instructions. Backups are not p

It's not surprising that this has now made it international. If you read into the history, the guy clearly did not follow basic instructions. Backups are not part of the service he bought; yet the host backed up anyway. The host informed him that backups were disabled on this account because it was over quota and he did nothing to resolve the situation. He took no backups of his own. He only lost his data because he failed to follow instructions or respond to emails and subsequently cancelled his shared hosting account before the data had been migrated over to a new VPS service. I think the hosting company were in the right here. Here's the forum thread for those that are interested: http://forums.ventraip.com.au/showthread.php?t=5572 http://forums.ventraip.com.au/showthread.php?t=5572