Yes. My version of this is that products should generally focus only on doubling down on their strengths, making the people who love them love them even more, w

Yes. My version of this is that products should generally focus only on doubling down on their strengths, making the people who love them love them even more, with the exception being people who kinda or could love the product but don't - in those cases it's worth removing the negatives that get in the way of those people being able to love the product. So: * Positive feedback from people who love your product: use this, double down on what's great * Positive feedback from people who don't love your product: ignore this * Negative feedback from people who love your product: use this if it seems helpful, but it may not be critical, because it didn't prevent them from loving it * Negative feedback from people who almost love your product or kinda love your product, and who could really love it, but don't because of issues: use this feedback to sandpaper away the issues * Negative feedback from people who don't and will never love your product: ignore this