In their press release[1] they say they do make backups for their customers by default except in cases where the size of the backup exceeds a certain threshold

In their press release[1] they say they do make backups for their customers by default except in cases where the size of the backup exceeds a certain threshold which happened in this case. Supposedly the customer was notified of this in writing and acknowledged. Discontinuing backups and deleting data on account cancellation seem like reasonable acts to me. It is a sorry case but it sounds like misunderstanding by the customer, though the process seems a touch messy and could be improved. Hopefully that will be VentraIP's take away from this, though they probably won't acknowledge this if legal action is pending. [1] http://www.ventraip.com.au/files/pr-tvc-130212.pdf http://www.ventraip.com.au/files/pr-tvc-130212.pdf