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Wow this is just silly. This event could've easily been avoided and all this VentraIP company has gained is a shitstorm. Surely this host could have a process w

by dekz 15y ago

Wow this is just silly. This event could've easily been avoided and all this VentraIP company has gained is a shitstorm. Surely this host could have a process where the migration from one account to another requires the data be transferred before any account cancellation and deletion. Stop playing the blame game and think of how you should treat your customers. The posts from the VentraIP representatives on the Whirlpool forums are also childish. Companies like this make me sad to be in the Australia IT sector.

hartror 15y ago
It definitely seems like VentraIP could improve their communications as it seems the migration process is separate from the old account cancellation processes (from what I have read across the forums and their press releases). So a misunderstanding on the clients behalf caused them to delete the site before he asked for the migration to go ahead.
redslazer 15y ago
I am a customer of ventraip but only for my budget sites. They have built a very good dashboard which allows you to do most of what you would need. If you try to do something is that is not built into the dashboard it becomes extremly difficult and their customer service is often of no help. Having had to transfer one of my domains from there economy plan to a business plan. I had to cancel the economy plan first to disconnect the domain and then add it to the new server. If i had no been technically proficient and been aware that i needed to take a cpanel backup before deleting the account so as to be able to restore it, i would have been in the same position as this gentleman. Ventraip really causes shockwaves in the Australia hosting industry because the competition is overprices and inefficient. There system worked well while only technically capable people used them but once you have beginners using your system you better make it fool proof. I hope they learn a lot from this debacle.

by dekz 15y ago

hartror 15y ago

It definitely seems like VentraIP could improve their communications as it seems the migration process is separate from the old account cancellation processes (from what I have read across the forums and their press releases). So a misunderstanding on the clients behalf caused them to delete the site before he asked for the migration to go ahead.

redslazer 15y ago

I am a customer of ventraip but only for my budget sites. They have built a very good dashboard which allows you to do most of what you would need. If you try to do something is that is not built into the dashboard it becomes extremly difficult and their customer service is often of no help. Having had to transfer one of my domains from there economy plan to a business plan. I had to cancel the economy plan first to disconnect the domain and then add it to the new server. If i had no been technically proficient and been aware that i needed to take a cpanel backup before deleting the account so as to be able to restore it, i would have been in the same position as this gentleman. Ventraip really causes shockwaves in the Australia hosting industry because the competition is overprices and inefficient. There system worked well while only technically capable people used them but once you have beginners using your system you better make it fool proof. I hope they learn a lot from this debacle.